1. What is delivered
Excoin supplies digital membership access to the information and features described for your selected plan. Access is provided through the registered Excoin account used for the purchase. We do not ship a physical product and do not collect a shipping charge for a membership.
2. Activation and verification
New payments are made manually through the displayed UPI ID or amount-specific QR. Submit your UTR, date and payment screenshot. Your membership remains pending until an administrator verifies receipt of the correct amount and approves it.
Access is not instant after scanning or submitting proof. Check Payments for the review status and contact support if assistance is needed. Earlier Razorpay orders can still be checked using their existing recovery link.
3. If access has not appeared
Refresh My Plan and use Check payment status where available. Avoid paying again for the same order until its status is checked. Contact 8340160935 or help@excoin.online with your registered mobile number, plan and payment reference.
Gateway interruptions, bank processing and technical failures can delay access. We will investigate whether to activate the purchased entitlement or resolve the payment under the Refund & Cancellation Policy.
4. Duration and third-party access
The membership duration or expiry displayed for your purchase controls your access. An upgrade preserves the existing expiry unless checkout expressly states otherwise. Digital delivery covers Excoin’s information service, not a loan, a lender’s app uptime or guaranteed application approval.